Technical Ops Support Specialist (macOS, iOS)

Summary: The Maps Global Collections team is currently seeking a versatile individual for the role of Technical Operations Support Specialist, who will play a pivotal part in supporting the Maps data collection systems. This position requires technical acumen, the ability to juggle priorities in a fast-paced environment, and hands-on experience with a variety of systems and troubleshooting methodologies, particularly within macOS and iOS environments. Responsibilities: • Drive and organize investigations, ensuring timely completion and alignment with organizational objectives. • Foster collaboration with cross-functional teams to manage testing activities effectively. • Provide second-level support for escalated technical issues, resolving them promptly to minimize operational disruptions. • Triage arising issues in the field, prioritizing them based on urgency and impact on operations. • Gather and analyze metrics to identify opportunities for improving resource allocation and operational efficiency. • Utilize hands-on experience to troubleshoot system issues and ensure smooth functionality across all operational systems. Key Qualifications: • Excellent troubleshooting skills and familiarity with a variety of systems, ideally both hardware and software. • Advanced knowledge of macOS and iOS troubleshooting, including hardware/software isolation theory. • Proficiency in network configuration and troubleshooting, including VPN. • Experience running diagnostics and performing firmware updates to resolve hardware/software issues. • Comfortable working with services, protocols, and concepts such as SSH, SMB, and VNC. • Proven ability to meet deadlines without compromising quality. • Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams. • Detail-oriented with a commitment to accuracy and efficiency. • Bachelor's degree in a related field or equivalent work experience. • Comfort with Command Line Interface (CLI) is a plus. • Experience operating Windows and Linux systems is a plus. • Basic knowledge of Script, Automator, and Python is a plus.