Customer Service Officer | Bank | Contract

Key Accountabilities & Responsibilities • Maintaining a positive, empathetic, and professional attitude toward customers • Responding promptly to customer inquiries on general and transactional enquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer requests. • Customer outreach to encourage the use of digital services. • Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards. • Collaborate with stakeholders to resolve all customer queries and requests. • Able to multi-task while communicating with customers and toggle between system • application screens in a fast-paced environment. • To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery. • To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues. • Operating Hours are from 8:30am - 8:30pm(8.5hours), on 5-day work week with rotating shifts, Mondays to Sundays and public holidays. • Shift hours mentioned below (1) 8.30am-6pm (2) 8.45am-6.15pm (3) 10am-7.30pm (4) 11am-830pm • Shift going up till 12am Requirements • Min GCE O levels or higher • Possess high-quality customer service skills and a professional communication style • Candidates with no experience are open to apply Interested candidates may send their resume and cover letter directly to Hibah.Bakhtavar@manpower.com.sg ,stating the position as the subject title in the email. Hibah Bakhtavar |EA License No. 023423 | Personnel Registration No. R21103109