Production Support Analyst (CRM), Banking (1-year renewable contract)

Dear Applicant, If you or someone you know isinterested, please send the CV directly to VeronicaE@evolutionjobs.sg (preferred, as I may overlook some CVs due to the high volume). Please note that visasponsorship is not available at this time. JD Key Responsibilities: - Must have experience in Microsoft Dynamics CRM • Deliver a 1st class Production Support service to stakeholders • Responsible for availability, incident, problem, and capacity management for the applications in scope • Response and resolve incidents, problem, and user queries through proper analysis • Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department • Drive technical remediation in line with agreed non-functional requirements • Evidence continual service improvement of processes and tasks (via automation) • Ensures essential process / procedures are followed and contribute to defining standards. • Coach and be receptive to coaching to uplift the team’s and your individual knowledge • Communicate complex technical issues to business users in a language they understand • Contribute in effective knowledge management best practices within team and organization • Work closely with 1st & 3rd level support and development teams to the incidents, problem and users’ queries are resolved within SLA