Customer Support Executive

Job Summary We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Support Executive to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Responsibility • Manage and maintain relationships with existing customers. • Proactively contact clients to introduce and explain the latest products, features, and services. • Ensure customers fully understand and maximize the value of their current packages. • Identify upselling and cross-selling opportunities within the existing client base. • Provide consultative support to help customers optimize usage of our platform and services. • Address customer queries, concerns, and service-related issues in a timely and professional manner. • Collaborate with internal teams (e.g., Support, Operations, Product) to resolve client matters effectively. • Maintain accurate records of customer interactions and updates in the CRM system. • Achieve retention, engagement, and revenue growth targets. Requirements • Diploma or Degree in Business, Marketing, Communications, or related field. • 1–3 years of experience in account management, customer success, or sales (preferred). • Strong communication and interpersonal skills. • Ability to build rapport and maintain long-term client relationships. • Customer-centric mindset with a consultative approach. • Self-motivated results-driven, and able to work independently. • Comfortable making outbound calls and conducting client follow-ups.