Application Technical Support Engineer - IOT

Key Responsibilities • Provide on-site technical support to assigned clients and ensure smooth operation of our systems and solutions. • Learn, understand and become proficient in the company’s products, systems, software and technical processes. • Troubleshoot and resolve technical issues related to system functionality, connectivity, hardware and software. • Perform system configuration, testing, installation, maintenance and basic troubleshooting where required. • Work closely with internal technical, engineering, product and support teams to investigate and resolve complex issues. • Monitor system performance and identify potential technical issues before they impact client operations. • Support system implementation, testing, deployment and project-related activities at the client’s site. • Gather and analyse client requirements, technical issues and feedback, and communicate them clearly to relevant internal teams. • Provide technical guidance and explanations to clients and end users when required. • Maintain proper documentation of system configurations, technical issues, troubleshooting activities and solutions. • Conduct basic user training and demonstrations on system functions where required. • Participate in project meetings, site inspections, testing and other activities related to client projects. • Ensure all assigned technical tasks are completed within the required timeline and in accordance with company standards. • Perform other technical and project-related duties as assigned. Requirements • Diploma or Degree in Computer Science, Information Technology, Computer Engineering or a related field. • Candidates with an Electrical & Electronic Engineering background will have an added advantage. • Strong interest in learning and supporting technical systems, software and technology solutions . • Good understanding of basic software, hardware, networking and troubleshooting concepts. • Ability to diagnose problems systematically and identify practical solutions. • Comfortable working on-site at client locations and interacting directly with customers. • Good communication and interpersonal skills, with the ability to explain technical matters clearly to non-technical users. • Strong analytical and problem-solving skills. • Able to work independently while also collaborating effectively with internal teams. • Fast learner with the ability to understand and adapt to new systems and technologies. • Good attention to detail and strong sense of responsibility. • Experience in technical support, application support, system implementation, project engineering or customer-facing technical roles will be an advantage. • Experience with IoT, GPS/telematics, connected devices, vehicle technology or similar technology solutions will be an added advantage. • Willingness to travel or work at client sites when required.