Lead Business Analyst (Archibus, IWMS)

Responsibilities • Act as the liaison between customer stakeholders, project teams, and IWMS software vendors. • Participate in planning sessions and represent customer interests when required. • Guide customers on cost-benefit analysis, timelines, operational impacts, and change management decisions. • Lead requirements gathering, analysis, documentation, mockups, and approval processes. • Create and maintain documentation, including As-Is/To-Be processes, SOPs, KPIs, reporting requirements, and data management plans. • Collaborate with project teams on solution design, test cases, change requests, and project deliverables. • Manage project scope, user acceptance testing, installation, deployment, and implementation activities. • Identify and drive process and system improvement initiatives. • Train end users on IWMS functionality and business processes. • Educate clients on industry best practices and emerging trends. • Analyze data, identify quality issues, and recommend corrective actions. • Engage stakeholders across all organizational levels to understand and address business needs. • Lead multiple IWMS projects and workstreams, ensuring delivery within scope, schedule, and budget. • Serve as a strategic advisor to REFM leadership on technology roadmaps and process improvements. • Mentor and develop junior Business Analysts through coaching and structured development plans. • Assign, monitor, and balance work across the Business Analyst team. • Review and validate BA deliverables for quality, accuracy, and adherence to standards. • Facilitate stakeholder alignment and drive consensus on priorities, scope, and timelines. Requirements Education • Bachelor’s degree in a related discipline or equivalent experience. Experience • 7-8 years of Business Analyst experience, including project leadership and mentoring junior staff. • 5+ years of experience leading requirements analysis, documentation, and management across multiple projects. • Experience working within formal project management methodologies (PMI, Agile, Lean, Six Sigma, etc.). • Experience implementing and deploying ARCHIBUS or similar IWMS solutions. Required Skills • Solid analytical, problem-solving, and communication skills. • Ability to explain complex concepts to non-technical users. • Experience in requirements gathering, process analysis, documentation, and testing. • Proficiency with Microsoft Word, Excel, Project, Visio, and PowerPoint. • Experience delivering presentations and end-user training. • Ability to manage projects, priorities, and stakeholder expectations. Must have: • Experience with ARCHIBUS, TRIRIGA, or other IWMS platforms. • Knowledge of Facilities Management, Real Estate, and Asset Management practices. • Familiarity with AutoCAD and document management systems. • Knowledge of Crystal Reports, Business Objects, or similar reporting tools. • Experience supporting technology roadmap and process improvement initiatives. Leadership Competencies • Proven ability to lead cross-functional teams and multiple workstreams. • Experience coaching, mentoring, and developing junior Business Analysts. • Good stakeholder management, negotiation, and decision-making skills. • Ability to balance strategic planning with execution.