Membership Relations & Social Media Marketing Executive

Membership Processing: • Efficiently process new membership applications, renewals, resignations, terminations, and other membership-related transactions Data Management: • Maintain accurate and up-to-date membership records, including photographs, contact information, and membership status. Member Support: • Provide excellent customer service to members by addressing inquiries, resolving issues, conducting Club Tours, and assisting with membership-related matters. Membership Communications: • Develop and implement effective communication strategies, including sending welcome packages, renewal reminders, and other relevant notifications. Sales and Lead Generation: • Generating high-quality leads through various channels, including proactive outreach and social media engagement. • Effectively follow up on inquiries, deliver compelling product information, and convert leads into new members. Social Media Marketing & Content Creation: • Develop and execute comprehensive social media marketing strategies across platforms like Instagram, Facebook, and TikTok. • Create engaging and visually appealing content, including posts, stories, videos, and live sessions, to attract and retain members. • Manage and optimize paid social media campaigns to maximize reach and ROI. Marketing Plan Execution & Analysis: • Assist in the planning and execution of marketing campaigns, both online and offline. • Track and analyze key performance indicators (KPIs) to measure campaign effectiveness and identify areas for improvement. • Generate reports on marketing and sales metrics. Requirements • Excellence customer service with good interpersonal skills • Proficiency in oral and written English, another language is a plus (To liaise with English and Mandarin-speaking associates) • A collaborative team player with strong communication, customer service, and interpersonal skills • Prior Social Media Marketing experience is a plus. • Positive and proactive attitude • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)