Front Office Officer

Company Overview Founded in 1875, the Young Women’s Christian Association (YWCA) of Singapore empowers women from low-income families through holistic programmes. YWCA Fort Canning, its hospitality arm, supports social initiatives like Empowering Mums and Meals-on-Wheels with all net proceeds. Job Summary Join YWCA Fort Canning’s Front Office team to deliver exceptional guest service in a serene hotel environment, handling reservations, guest relations, billing, and general office duties to ensure a smooth and welcoming experience. Responsibilities • Greet and attend to guests promptly to deliver a welcoming and high-quality customer service experience • Manage all reservation channels to accurately record and confirm room bookings • Distribute room keys efficiently to guests assigned to their rooms • Maintain detailed knowledge of room categories, locations, capacities, and furnishings to assist guests effectively • Resolve guest complaints and issues quickly to maintain guest satisfaction and service standards • Process accounts and billing accurately and efficiently to ensure correct guest charges • Perform general office duties including managing correspondence, emails, filing, and operating the switchboard • Handle all incoming and outgoing mail, faxes, and messages for guests promptly • Report unusual occurrences to the Supervisor on duty for timely resolution • Carry out additional duties as assigned by the Supervisor to support Front Office operations Preferred competencies and qualifications • Minimum O Level or Higher NITEC in Hospitality Operations preferred • Minimum 1 year of experience preferably in front desk service • Ability to work shifts and collaborate effectively as a team player • Good verbal and written communication skills to interact clearly with guests and colleagues • Strong customer service skills to enhance guest experience