Senior Technician (BGM System)

Job Summary: The Senior Technician will play a key role in the set-up, operation, maintenance and troubleshooting of technical equipment and systems supporting the resort-wide background music (BGM) system, entertainment operations and events. Responsibilities also include routine inspections, first-line fault diagnosis and technical support to ensure equipment and systems remain safe, reliable and operational. Key Responsibilities: • Assist in the daily operation, monitoring and technical support of the resort-wide BGM system. • Carry out routine inspections and operational checks of BGM equipment and other assigned entertainment technical systems. • Monitor BGM playback and system performance and identify, troubleshoot and rectify technical faults where possible. • Carry out first-line maintenance, servicing and minor repairs to technical equipment and systems. • Assist with the set-up, operation, testing and maintenance of technical equipment and systems supporting entertainment operations and events. • Assist with testing, commissioning and verification of repaired, replaced or newly installed BGM equipment and systems. • Support approved changes to BGM system configurations, schedules and playback requirements as directed. • Respond to technical faults and operational issues and escalate matters when requiring specialist or vendor support. • Maintain accurate records of faults, maintenance activities, repairs, equipment status and technical works carried out. • Assist with the management and tracking of BGM equipment, spare parts and associated inventory. • Liaise with internal stakeholders, contractors and service providers when carrying out maintenance, troubleshooting and rectification works. • Ensure all aspects of Workplace Safety and Health (WSH) policies, procedures and established technical standards are strictly adhered to. • Generate reports and assist in other technical duties as assigned. *Equipment and systems may include: BGM playback systems, professional audio equipment, audio processors, amplifiers, loudspeakers, networked audio systems, control systems, associated network infrastructure, staging, lighting, audio-visual, show control and other entertainment technical equipment. Required Qualifications: • Diploma / WSQ Equivalent in Audio Engineering, Electronics, Electrical Engineering, Technical Theatre or a related technical discipline. • With Diploma / WSQ Equivalent: 2–3 years of related industry experience. • Without Diploma / WSQ Equivalent: 4–5 years of related industry experience. • Q-SYS Level 1 certification or demonstrated equivalent experience in the operation and troubleshooting of Q-SYS systems is preferred. • Working knowledge of professional audio systems, audio signal flow, networked audio and associated technical equipment. • General knowledge and experience of entertainment technical equipment and systems. • Strong knowledge of industry standards and safety protocols. Skills / Attributes: • Technical skills and knowledge across entertainment technical equipment and systems, with particular competency in professional audio and BGM systems. • Working knowledge of Q-SYS operation, monitoring, basic configuration and first-line fault diagnosis. • Understanding of professional audio signal flow, audio processing, networked audio and system control. • Good general technical troubleshooting and fault-finding skills. • Ability to learn and support multiple technical systems and disciplines based on operational requirements. • Good interpersonal and communication skills, with the ability to build relationships with internal and external stakeholders. • Able to work independently as well as part of a multi-disciplinary technical team. • Good attention to detail with the ability to maintain accurate technical and maintenance records. • Able to perform shift work, including weekends and Public Holidays.