Network Maintenance Engineer (West)

Responsibilities: • Perform routine operation, monitoring, and preventive maintenance of network infrastructure, including switches, routers, firewalls, wireless equipment, and network management systems. • Monitor network performance, availability, and capacity to ensure stable and reliable service delivery. • Analyze network logs to identify abnormalities, diagnose issues, and perform root cause analysis. • Respond to and resolve network incidents, service disruptions, and performance degradation in accordance with established SLAs. • Plan, coordinate, and execute firmware upgrades, software patching, and security updates for network devices. • Support change management activities, including impact assessment, implementation, validation, and rollback planning. • Maintain network documentation, configuration records, maintenance reports, and incident logs. • Coordinate with vendors, stakeholders, and internal support teams for technical troubleshooting and issue resolution. • Support and maintain AWS cloud networking infrastructure and connectivity between on-premises and cloud environments. • Participate in on-call support and scheduled maintenance activities outside normal working hours when required. Requirements • Diploma or Degree in Computer Engineering, Information Technology, Computer Science, Telecommunications, or a related discipline. • Minimum 1 years of experience in network operation, maintenance, and support. • Strong knowledge of TCP/IP, Routing & Switching, VLAN, Firewall, VPN, Wireless Networks, and Network Security. • Hands-on experience in network troubleshooting, incident management, and root cause analysis. • Experience with network monitoring tools, log analysis, and performance monitoring. • Experience in firmware upgrades, software patch management, and network change implementation in production environments. • Preferred experience in AWS Cloud networking services, including VPC, Route Tables, Security Groups, Network ACLs, Transit Gateway, Site-to-Site VPN, Direct Connect, and hybrid cloud networking. • Good analytical, troubleshooting, and communication skills. • Ability to work independently and effectively coordinate with multiple stakeholders. • Relevant certifications such as CCNA, CCNP, AWS Certified Advanced Networking, AWS Solutions Architect Associate, or equivalent will be an added advantage. Work Location: West, to travel to site when required