GUEST RELATIONS OFFICER (Food & Beverage)

Key Responsibilities: 1. Members/guests Interaction: • Greet and welcome members/guests with a friendly, professional demeanor. • Assist customers with seating, take orders, and ensure their needs are met during their visit. • Handle inquiries, complaints, and concerns promptly and professionally, offering solutions to ensure customer satisfaction. 2. Customer Service: • Provide personalized and attentive service to members/guests. • Offer menu recommendations, inform members/guests of daily specials, and ensure all orders are taken accurately. • Follow up with members/guests to ensure they are enjoying their meals and drinks. • Promote new menu items, upcoming events, or special offers to members/guests. • Encourage members/guests loyalty and repeat business through personalized service. 3. Problem Resolution: • Address members/guests issues or complaints in a calm and efficient manner. • Collaborate with the café team to resolve any challenges or issues raised by members/guests. • Ensure that the café maintains a high standard of service and quality at all times. 4. Maintain Cleanliness & Ambiance: • Ensure the café environment is clean, organized, and welcoming for all members/guests. • Oversee the arrangement and presentation of seating areas, ensuring they meet café standards. • Maintain a positive atmosphere that encourages members/guests to return. 5. Record Keeping: • Maintain accurate records of members/guest’s feedback, reservations, and special requests. • Communicate members/guest’s preferences to the team for future visits. • Assist in managing members/guest’s reservations and ensure they are handled efficiently. 6. Collaboration with Staff: • Work closely with café servers, chefs, and managers to ensure smooth operations and excellent service. Required Skills and Qualifications: • Communication Skills: Strong verbal and written communication abilities to interact effectively with members/guests and colleagues. • Customer Service: Previous experience in customer service, ideally within the food and beverage industry. • Problem-Solving Skills: Ability to handle difficult situations or complaints calmly and efficiently. • Organizational Skills: Must be able to handle multiple tasks simultaneously and manage members/guests needs effectively. • Team Player: Ability to work collaboratively with the café team. • Positive Attitude: Friendly, approachable, and able to stay calm under pressure. • Knowledge of Food & Beverage: Understanding of the café menu and ability to answer any questions related to food, drinks, or dietary preferences. Preferred Qualifications: • Previous Experience: 1-2 years of experience in a members/guests-facing role, particularly in the hospitality or foodservice industry. • Café or Restaurant Experience: Experience working in a café environment, with knowledge of café operations and customer expectations.