Outlet Supervisor

Outlet Supervisor Salary: S$2,800 – S$4,200 (commensurate with experience) Working Location: Island-wide (Assigned outlet will be discussed during the interview. Responsibilities * Oversee the daily operations of the outlet and ensure smooth day-to-day operations. * Lead, supervise, train and motivate the outlet team to achieve excellent performance and customer service. * Monitor outlet sales, productivity and operating costs to achieve business targets. * Ensure high standards of service, treatments and technical quality are consistently maintained. * Handle customer enquiries, feedback and service recovery professionally. * Manage staff scheduling, attendance and daily manpower requirements. * Maintain cleanliness, hygiene, safety and overall presentation of the outlet. * Monitor inventory levels, place orders and minimise product wastage. * Ensure company SOPs, operational procedures and customer service standards are strictly followed. * Conduct regular coaching and performance evaluations for outlet staff. * Assist in interviewing, recruiting and onboarding new team members. * Prepare outlet reports and work closely with Management to improve sales, operations and customer satisfaction. * Perform other operational duties assigned by Management. Requirements * Relevant supervisory or management experience in the hair, beauty, nail, retail or service industry is preferred. * Strong leadership, communication and interpersonal skills. * Good customer service and problem-solving abilities. * Able to lead a team and work effectively in a fast-paced environment. * Strong organisational and time management skills. * Responsible, proactive and results-oriented. * Positive attitude with a willingness to learn and grow.