HR and Fulfilment Coordinator

Key Responsibilities: 1. Recruitment & Talent Acquisition • Manage candidate pipeline (applications -> Interviews -> hires) • Screen resumes and shortlist candidates • Coordinate and schedule interviews • Maintain recruitment tracker (daily updates) • Follow-up with candidates (attendance, confirmation) • Support employer branding / job postings 2. HR Operations & Administration • Handle onboarding& offboarding processes • Prepare documentation (contract, onboarding forms) • Manage staff records and HR systems • Track attendance /onboarding completion • Support internal communication to staff • Maintain HR trackers (leave, onboarding status, etc.) 3. Recruitment Analytics i. Analyse: Source of hire, Conversion funnel, Cost per hire (if applicable) ii. Reporting (Prepare weekly reports) 4. Managing client account such as but not limited to: - Serve as the primary contact, strengthening and maintaining client relationships - Work closely with internal teams to ensure seamless execution of new projects/projects, and to ensure timely, accurate delivery of client needs - Analyse client needs and lead regular check-ins (such as weekly calls and/or meetings) and performance reviews to provide solutions in all aspect; and to drive client satisfaction and loyalty - Monitor service standards and manage quality sales performance from pre- to post-sales - Take active lead to engage management in client’s engagement and solutioning; and keep management abreast of the client relationship and the project’s progress - Sales sign up verification (welcome and verification call) - Sales Completion/recovery - Customer Service & Retention - Weekly and monthly reports