Billing Operations Associate

We are seeking a detail-oriented, highly organized and proactive Associate, to join our team. In this role, you will be responsible for new product onboarding, accurate fee computation, sample verification, and vendor support. You will serve as a key point of contact for vendors, ensuring seamless operational execution and prompt issue resolution. The ideal candidate possesses exceptional attention to detail, advanced Excel capabilities, and strong problem-solving skills to independently navigate solutions, multitask across competing deadlines, and collaborate effectively with internal teams and external vendor partners. 1. New item onboarding and form processing • Book reschedule appointments, receive, catalog, and track incoming physical product samples from vendors. • Review, validate, and process new item listing forms and product master data with high precision. • Verify product samples against submitted documentation, packaging standards, and regulatory requirements. • Coordinate cross-functionally with Category Managers, and vendors to ensure timely processing. • Maintain an organized sample inventory and manage sample archiving, or return in accordance with internal policy 2. Commercial Fee Application & Billing Management • Accurately calculate, apply, and monitor new item listing fees, processing fees, and related commercial charges. • Conduct regular audits on billing logs to identify and correct any charging discrepancies. • Maintain up-to-date tracking logs and generate monthly reports on onboarding status, fee collections, and dispute. 3. Vendor Inquiry & Dispute Resolution • Serve as the primary operational liaison for vendors regarding listing forms, billing timelines, and fee inquiries. • Proactively investigate and resolve fee disputes, chargebacks, and invoice discrepancies with a constructive, solution-oriented mindset. • Maintain positive, professional, and clear communication to foster strong vendor partnerships. EDUCATIONAL QUALIFICATIONS • Minimum Diploma in Business, Finance, Marketing, Retail Management or a related field. RELEVANT KNOWLEDGE AND EXPERIENCE • 1–2 years of relevant experience in the FMCG or Retail industry, with a strong background in commercial operations, vendor billing, or master data management. • Strong understanding of retail finance; adept at identifying numerical discrepancies and performing root-cause reconciliation. • Hands-on experience investigating discrepancies and reaching win-win solutions. • Excellent written and verbal communication skills in English, adept at managing both external vendor relationships and internal stakeholders. PERSONAL CHARACTERISTICS & BEHAVIOURS • Meticulous and attention to details is a must, demonstrating uncompromising accuracy when handling large-scale data, financial billing, compliance records. • Advanced Excel & MS Office Skill, strong capability in large dataset analysis. • Resourceful and capable of independently troubleshooting, resolving discrepancies, and driving effective resolutions. • Excels at balancing multiple deliverables, multitasking and adapting quickly in a dynamic, high-volume retail setting. • Ability to work independently and as part of a team in a fast-paced, dynamic environment.