Customer Service Executive

Challenger Technologies Limited is seeking a dynamic and customer-focused individual to join our team as a Customer Service Executive. Reporting directly to the General Manager - Customer Experience, the incumbent will play a crucial role in maintaining exceptional standards of customer satisfaction and service delivery. • Working days: Monday to Sunday (5 Days Work Week) • Working time: 11.00am to 9.30pm Responsibilities: • Attend to walk-in customers, addressing VEW and inquiries. • Perform basic diagnoses of device faults. • Conduct product testing and manage exchanges. • Assist with first-time product setup. • Apply screen protectors. • Handle SingSaver redemptions. • Resolve product issues encountered by customers after sales Requirements: • Experience in customer service • Communication Skills: Excellent verbal and written communication skills to effectively handle customer inquiries. Strong command of the language(s) used for customer interactions. • Product Knowledge: Familiarity with the company's products, including their features, functionalities, and warranty policies. Ability to assist customers with product testing, setup, exchange, screen protector application, and other related tasks. • Customer Service Mindset: Customer-centric approach with a genuine desire to assist and provide exceptional service to customers. Patience, empathy, and the ability to handle customer complaints or difficult situations professionally. • Ability to handle multiple tasks simultaneously.