Sales Operations Specialist

COMPANY OVERVIEW Our client is a leading AI-powered technology company specializing in intelligent solutions that support digital transformation and business growth. Responsibilities: I. Order Management and Business Coordination • Manage client order requirements, including confirming recurring orders based on inventory levels, sales performance, and current sales plans. • Support pricing discussions and negotiations with clients by coordinating with internal teams to develop quotation proposals and finalize pricing agreements. • Coordinate shipment arrangements and ensure timely delivery of products to clients. II. Delivery Planning and Issue Resolution • Manage and resolve client concerns throughout the delivery process by coordinating with cross-functional teams to ensure timely and effective solutions. • Proactively advance shipment plans by securing delivery schedules from clients following order confirmation. III. Accounts Receivable and Payment Management • Support internal finance teams in ensuring timely completion of account reconciliations with clients. • Monitor and follow upon clients' payment status to ensure payments are received in accordance with agreed terms and schedules. • Coordinate with clients and internal stakeholders to resolve invoicing, reconciliation, and payment-related issues. • Maintain accurate records of receivables and proactively drive collection efforts to support healthy cash flow. Requirements: • Bachelor's degree or higher in Business Management, Sales, Marketing or a related discipline. • 3 to 5 years of experience in sales operations, customer service, order management, account coordination, or a similar role. • Strong understanding of order processing, shipment coordination, and customer support processes. • Experience supporting pricing activities, quotations, and commercial discussions with customers is an advantage. • Knowledge of accounts receivable processes, invoice reconciliation, and payment follow-up procedures. • Excellent communication and interpersonal skills, with the ability to build and maintain positive client relationships. • Strong coordination skills and the ability to work effectively with cross-functional teams, including Sales, Logistics, Finance, and Planning. • Good problem-solving skills with the ability to respond promptly and effectively to customer issues. • Highly organized, detail-oriented, and capable of managing multiple tasks and deadlines simultaneously. • Self-motivated, proactive, and committed to delivering high standards of customer service. We regret to inform that only shortlisted candidates will be notified. Sharon Hong (R25128240) JAC Recruitment Pte. Ltd. (90C3026)