L2 Operations Support Engineer (AWS/Azure | Jan 2027)

Employment Type: 1year Contract Working hours: 9 am to 6 pm, Monday to Friday (Working outside stated hours: The candidate can claim OIL and taxi expenses if no public transport is available, subject to company approval.) Location: City area or MRT reachable Completion Bonus: Depends on Performance measure during the end of the contract Candidate's estimated start date: Jan 2027 Role Overview - Provide day-to-day L2 operational support. - Work closely with L1 and L3 teams to ensure service stability, timely incident resolution, and smooth maintenance execution. Key Responsibilities - Maintain and administer product administration access for various platforms to support operational matters. - Render support to Product teams for enquiries, technical support, and incident management. - Monitor system alerts and execute appropriate escalation plans or corrective actions. - Escalate major outages to management promptly and ensure relevant stakeholders are informed in a timely manner. - Troubleshoot logs and provide escalation to relevant stakeholders. - Execute patching and maintenance activities across supported products, including: • Monthly Vulnerability Assessment (VA) scans for security support • Maintenance activities within AWS and Azure environments • Software upgrades for supported products • Pausing and resuming monitoring alerts during scheduled maintenance windows - Support configuration changes for operational matters. - Manage product tickets via Jira Service Management, working closely with L1, L3 and vendor teams to drive tickets to closure within the Service Level Agreement. - Assist with tenant Service Requests (SRs), incidents, and enquiries from the Product Service Management Portal. - Contribute to Knowledge Base articles to address gaps. - Provide Status updates when required, with operational reports generated by them. Preferred Skills/Knowledge - Elastic (monitoring and log management) - Jira/Jira Service Management (ticketing and service management) - Confluence (Content Management)- GitLab (source code and pipeline management) - Nexus Sonatype (artefact repository management) - Azure Entra (identity and access management) - Cloudflare (network and security services) - Crowdstrike/Falcon - Tatium