IT Support Engineer (Tuas area |Minimum 1yr experience)

• OFFICE HOURS/5-DAY WORK WEEK (MON-FRI) • Contract - 1 YEAR (RENEWABLE) • Location: TUAS area • BASED IN SINGAPORE, MINIMUM 1-2 YEARS CONTINUOUS RELEVANT EXPERIENCE • LOCAL/PR • $2800 - 3000 + $50 Allowance Job Responsibility 1. End User Service Management • Follow Request/Incident/Problem Management process • Update and resolve tickets that have been assigned and completed • Assess and apply resolution as per the Knowledgebase • Meet required stipulated SLAs 2. Mobile Device Management • To deploy mobile devices (phone/tablet) to users • Apply Corporate Mobile Device Management software • Troubleshooting of mobile devices issues 3. Print Management • Maintenance on the Printer/Copier/Label printer • Contact the respective Service Provider for servicing (toner and waste cartridge) • Toner Inventory management 4. Asset Management • To contact Authorized Service Provider for hardware repair • To test and prepare new machines with the client company's latest OS image • Asset tagging of machine and updating of the asset database • Disk wiping and disposal of hardware 5. Other Support Assignments • Ad-hoc Projects • Meeting Room Management • Company designated on site/premise support as required. Other Requirements: • 1-2 years experience working for IT Support organization • Excellent Customer Service and interpersonal skills • Able to communicate clearly with technical and non-technical audience, both verbally and written • In-depth knowledge of Microsoft Office and Google Suite Applications • Basic understanding of Network Protocols • A good understanding of Web conferencing and mobility technologies • Experience working in GMP validated environments would be advantageous