Senior Customer Service (Food indus/ Order Fulfilment, North, 5 days office hours)

Senior Customer Service (Food indus/ Order Fulfilment, North, 5 days office hours) A well-established global ingredients company is seeking a Customer Experience Supervisor to join its Singapore team. This is an excellent opportunity for a customer service professional with team leadership experience to step into a regional role supporting customers across Asia Pacific while leading a small Customer Experience team. What's on Offer • Regional ASEAN/APAC exposure • Leadership responsibilities with hands-on operational involvement • Opportunity to drive customer experience transformation and process improvements • Collaborative and international working environment • Stable Monday to Friday office hours Key Responsibilities • Lead, coach and develop a small Customer Experience team • Manage customer enquiries and service requests through various communication channels. • Coordinate with internal stakeholders to support efficient order fulfilment and service delivery. • Monitor and follow up on customer issues to ensure timely resolution. • Maintain accurate records and documentation related to customer interactions. • Support continuous improvement initiatives by identifying service enhancement opportunities. • Build strong customer relationships and contribute to customer satisfaction and retention. • Prepare reports and provide updates on customer service activities. • Support additional administrative or operational duties as required. Requirements • Degree in Business, Customer Service, Supply Chain, or related disciplines. • Minimum 5 years of experience in Customer Service, Customer Experience, Order Management or Customer Operations • Strong communication, coordination, and problem-solving skills. • Comfortable working with ERP, CRM, or business systems. • Comfortable working in a fast-paced B2B environment • Strong stakeholder management and problem-solving abilities Interested? please submit your application to winnie.chen(at)manpower.com.sg to have a quick discussion! Personal Reg No: R1980765 | EA License No: 02C3423