Quality Service Officer (3 Months, City Hall)

Job Scope: · Manage and oversee ServiceSG’s vendor in handling straight forward public feedback and enquiries from members of public, including providing guidance to vendor on cases and vetting draft replies. · Review and assess feedback and enquiries, including the more complex cases, received through client's channels such as emails, online feedback system, and calls. · Provide timely interim replies to members of public for QSM cases received. · Work closely with relevant policy divisions and other public agencies to resolve issues raised by members of public. This includes providing advice on templates and drafts. · Monitor progress of QSM cases and follow up with relevant divisions to ensure cases are closed within the WOG service standards. · Assist in collating and analysing QSM case data to identify key issues and trends, and support the preparation of regular QSM reports, error reports and other service-related reporting. Salary: $2760 - 3500/Month Working Hours: Duration: 3 Months (from November) Location: City Hall Requirements: · Resourceful, meticulous and a team player · Good writing and communication skills · Good analytical skills and the ability to think logically · Independent, proactive and highly committed · Proficient computer skills (MS Word, Excel, PowerPoint) EA License No.: 96C4864 Reg. No.: R22110485 (Shanice Lim Xin Ni)