System Administrator

Designation :Resident Engineer — System Administrator (Content Server) Experience : 3+ years Working Days : Monday to Friday, 9 a.m. to 6 p.m. Scope of Work • Perform regular monitoring of system health, logs, performance metrics, and trends at agreed intervals. • Review system alerts and event logs to detect anomalies early. • Diagnose and resolve technical incidents promptly; escalate complex cases to vendor (OpenText) support when necessary. • Apply software patches, updates, and conduct scheduled maintenance according to change management processes. • Support users with access requests, permissions changes, and operational issues. • Participate in system audits and assist with compliance-related checks. • Conduct capacity planning and recommend performance improvements or upgrades. • Maintain detailed and up-to-date documentation of system configurations, incident responses, changes, and system recovery processes. • Provide technical input during project rollouts, migrations, or enhancements affecting Content Server. Responsibilities • Act as the primary onsite point of contact for all Content Server inquiries and issues. • Maximize system uptime by monitoring performance, addressing risks, and preventing unplanned outages. • Ensure compliance with organizational security and data protection requirements. • Coordinate with internal IT teams and 3rd parties vendors for escalations, upgrades, and root cause analysis. • Provide support to the backup and recovery team by supplying logs, system information, and assistance during recovery procedures. • Participate in problem management activities to identify recurring issues and suggest permanent fixes. • Support business users during UAT, system upgrades, and change implementation windows.