Senior Officer, Client Engagement Executive, Middle Office Anti Money Laundering Controls (Contract)

• Contact customers to resolve potential AML and tax information gaps • Review and validate the accuracy and reasonableness of submitted information • Handle the appeals hotline and provide timely, accurate resolutions • Support administrative and documentation tasks in compliance with bank policies • Coordinate with internal teams to ensure smooth case completion • Monitor case progress to meet SLAs and regulatory timelines • Identify process gaps and suggest workflow improvements Requirements: • Bachelor Degree or Diploma with 1 year of working experience in AML / KYC • Open to outbound / inbound calls • Open to 1 yr contract