Digital Transformation / AI & Automation Service Manager (Contract)

Key Responsibilities • Manage the end-to-end lifecycle of digital products and services from evaluation and implementation through ongoing support and enhancement. • Lead workflow automation and business process transformation initiatives using Microsoft Power Platform and related technologies. • Drive adoption and management of AI-enabled products and services, including GenAI and intelligent automation solutions. • Partner with business stakeholders to identify opportunities for process improvement, productivity gains, and digital innovation. • Manage third-party vendors, software licensing, procurement activities, and service performance. • Oversee service governance, user support, risk management, and compliance requirements. • Support digital transformation initiatives across Finance and other corporate functions. • Track service adoption, business value realization, and continuous improvement opportunities. Essential • Degree in Information Technology, Computer Science, Business Information Systems, or a related discipline. • 5+ years of experience in Digital Product Management, Service Delivery Management, Technology Transformation, Enterprise Applications, or a similar role. • Experience delivering workflow automation and process improvement initiatives. • Strong stakeholder management and business partnering skills. • Experience managing external vendors and technology solutions. • Ability to bridge business and technical teams effectively. Preferred • Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI). • Experience implementing or managing AI, Generative AI, Copilot, or AI-agent solutions. • Understanding of enterprise governance, risk, compliance, and audit requirements. • Exposure to Finance transformation, OCR, digital workflows, or intelligent document processing. • Agile, Scrum, ITIL, Microsoft Power Platform, or AI certifications would be advantageous. What you need to do now If you're interested in this role, click 'apply now'to forward an up-to-date copy of your CV, or call Denise at Hays on +65 96110531 or email denise.lee@hays.com.sg for a confidential discussion. Referrals are welcome. EA Reg Number: R21103035 EA License Number: 07C3924 | Company Registration No:200609504D