Front Office Production Support

Job Description We are seeking a hands-on Production Support to join a growing technology team supporting critical front-office business applications. This role is ideal for someone who enjoys troubleshooting complex issues, investigating root causes, driving resolutions, and improving platform reliability through automation and operational excellence. This is a business-facing role that combines production support responsibilities with Site Reliability Engineering (SRE) practices in a modern cloud-based environment. The successful candidate will work closely with business users, application owners, and technology teams to ensure the smooth operation of key investment applications. Key Responsibilities • Provide production support for critical business applications, ensuring high availability and operational stability. • Investigate and resolve production incidents, performing detailed root cause analysis before escalating where necessary. • Monitor applications, infrastructure, and scheduled jobs, proactively identifying and addressing potential issues. • Troubleshoot issues across cloud, Kubernetes, Linux, databases, and application layers. • Support and manage batch scheduling platforms such as Control-M or Autosys. • Communicate effectively with business users during incidents, providing timely updates and managing expectations. • Drive continuous improvement initiatives by automating repetitive operational tasks and enhancing support processes. • Partner with technology teams and system owners to improve platform reliability, resiliency, and operational efficiency. • Participate in an on-call and weekend support rotation as required. • Contribute to SRE initiatives, including monitoring, observability, automation, and operational best practices. Requirements • 5+ years of experience in Production Support, Application Support, or SRE environment. • Strong incident management, problem management, and troubleshooting capabilities. • Proven ability to independently investigate issues using logs, monitoring tools, database queries, and system diagnostics. • Hands-on experience with Linux/Unix environments and Bash/Shell scripting. • Experience supporting Kubernetes-based applications, including troubleshooting pods and containerized workloads. • Knowledge of cloud platforms such as AWS and/or Azure. • Experience with Control-M, Autosys, or similar enterprise scheduling tools. • Strong SQL and database troubleshooting skills. • Excellent communication and stakeholder management skills, with experience supporting business users. • Ability to perform effectively in a fast-paced environment and take ownership of issues through to resolution. Preferred Skills • Experience with monitoring and observability tools such as Datadog. • Infrastructure-as-Code experience using Terraform. • Automation experience using Python or similar scripting languages. • Familiarity with AI-assisted operational tooling or agentic AI concepts. • Exposure to financial services or investment technology environments. Ideal Candidate • Currently working in a hands-on Production Support or SRE role. • Demonstrates curiosity and persistence when troubleshooting complex issues. • Takes ownership and accountability rather than acting as a ticket dispatcher. • Comfortable interfacing directly with business stakeholders. • Proactive, adaptable, and eager to learn new technologies. • Balances operational support responsibilities with a continuous improvement mindset. We regret to inform you that only shortlisted candidates will be notified. EA Reference: CHONG LI NING PHOEBE, R25157679 Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544