Service Delivery Assistant

Key Responsibilities Workshop Control Room Operations • Monitor and update the status of GSE assets undergoing maintenance and repair. • Maintain control room logs, maintenance records, and workshop operational data. • Support daily workshop planning by updating job status and maintenance schedules when required. • Ensure maintenance and operational information is updated promptly in relevant systems. Administrative Support • Prepare and maintain maintenance records, inspection reports, service documentation, and equipment history files. • Ensure all workshop documentation is accurately recorded, updated, and filed. • Support audits and compliance reviews by ensuring documentation is complete and up to date. • Maintain accurate data in maintenance management and ERP systems. Procurement Administration • Raise Purchase Requisitions for workshop operational requirements. • Process Goods Receipts (GR) upon receipt of goods and services. • Verify supporting documentation for Purchase Requisitions and Goods Receipts transactions. • Maintain accurate procurement and receiving records. • Liaise with internal departments to ensure timely processing of procurement-related transactions. • Safety & Compliance • Support documentation for safety inspections, audits, and compliance requirements. • Ensure records are audit-ready and readily accessible when required. • Adhere to workplace safety policies and procedures within the workshop environment. • All other duties assigned by the Manager Requirements Education • GCE 'O' Level, NITEC, Higher NITEC, or equivalent qualification. • Candidates with relevant work experience are encouraged to apply. • Experience • Prior experience in administrative, operations support, workshop administration, or service support roles is preferred. • Experience in an engineering, maintenance, aviation, logistics, fleet management, or workshop environment will be an advantage. • Fresh candidates with a positive attitude and willingness to learn may be considered. Skills & Competencies • Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook. • Good organizational and record-keeping skills. • Strong attention to detail and accuracy. • Ability to perform data entry and maintain documentation effectively. • Good communication and interpersonal skills. • Ability to multitask and work under tight timelines. • Familiarity with SAP or other ERP/Maintenance Management Systems will be an advantage. • Able to work independently and as part of a team. Key Performance Indicators (KPIs) • Timely and accurate work order updates. • Accuracy of workshop records and documentation. • Timely processing of Purchase Requisitions and Goods Receipts. • Accuracy and timeliness of operational reports. • Compliance with documentation and audit requirements. • Accuracy of control room data and maintenance status updates.