Customer Support officer (work in Shifts)- 12-month contract

Responsibilities • Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner. • Ability to understand customers’ needs and provide appropriate solutions and attention. • Identify cross-sell opportunities during customer interaction. • Consistently deliver quality service to our customers to achieve total customer satisfaction. Solicit customers feedback and identify problem trends for improvement actions. Skills/Requirement · Minimum of ITE, 'O' levels. · 1 + years of experience in Call Centre, Banking or Customer Service (calls and correspondents) environment · Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service. · Good analytical skills; passion for working and is good in working with numbers. · Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment. · Passion for working, responsible and with good working attitude. · Proficient in PC skills including MS Office applications. · Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.