Cake Shop Supervisor -Festive Sales

ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned. Operations • Oversee daily Deli operations (retail and online orders) ensuring smooth service execution • Maintain product quality, presentation, and merchandising standards • Ensure cleanliness, food safety, and compliance at all times • Monitor guest experience and handle feedback promptly Sales & Marketing • Drive revenue across retail, e-shop, and festive campaigns • Lead upselling and sales initiatives within the team • Work closely with Marketing Manager on promotions, launches, and festive campaigns • Monitor sales trends and optimize product availability Financial & Cost Management • Control food, packaging, and operating costs • Forecast demand, especially for festive periods • Manage inventory, ordering, and par stock levels to minimize wastage E-Commerce & Festive Management • Oversee festive takeaway operations and execution • Ensure accurate e-shop setup (products, pricing, availability) • Coordinate order fulfilment to ensure timely and accurate delivery People Management • Supervise, train, and motivate team members • Maintain discipline, grooming, and performance standards Operational Control • Ensure equipment, displays, and facilities are well maintained • Monitor stock, expiry, and storage conditions • Maintain proper handling of packaging and takeaway items Requirements: • Minimum GCE ‘O’ Level or equivalent • At least 1 year experience in F&B retail, or similar operations • Experience in festive sales and e-commerce preferred • Strong P&L, cost control, and inventory management skills • Proven ability to drive sales and execute promotions • Good collaboration with Marketing teams • Strong planning and organizational capability (especially festive periods) • Good communication and team management skills • Proficient in Microsoft Office and POS/e-commerce systems