Housekeeping Supervisor (Room / Public Area)

• Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness. • Investigates complaints regarding housekeeping service and equipment, and takes corrective action. • Obtains list of rooms / public areas to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. • Coordinates work activities among departments. • Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate the use and maintenance of equipment. • Inventories stock to ensure adequate supplies. • Makes recommendations to improve service and ensure more efficient operation. • To provide a warm and friendly service to the hotel staff and ensure all staff do the same. • To comply with all instructions from guests so as to meet guest expectations. • To attend to any guest complaints and requests. • To comply and lead by example the hotel grooming standards of self and the room attendants. • To be fully familiar with Housekeeping Policies and Procedure, Job Description and the Employee's handbook. • To comply with hotel Fire Safety and Security procedures. • To perform any other duties other than these above which are requested by the hotel management/direct supervisor. Requirements: • Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language • Previous supervisory experience, preferably in Hotel Rooms Division • Excellent organizational skills • Computer literacy very helpful • Knowledge of the Housekeeping operation • Excellent human relations skills; able to deal positively with challenging situations