Day 2 Software Engineer

As a Day 2 Software Engineer, you will be responsible for ensuring the smooth operation of our software products post-deployment. Your role will involve not only fixing coding bugs but also performing end-to-end troubleshooting to identify and resolve issues related to configuration, performance, and integration. You will work closely with cross-functional teams to ensure our software meets the highest standards of quality and reliability. Key Responsibilities: • End-to-End Troubleshooting: Perform comprehensive troubleshooting to diagnose and fix issues related to software configuration, performance, and integration. • Bug Fixing: Identify, analyze, and resolve coding bugs in a timely manner. • App Configuration Management: Review and update app configurations to ensure optimal performance and compatibility. • Integration Support: Assist in resolving integration issues with other systems and platforms. • Customer Support: Provide technical support to customers and address their concerns effectively. • Documentation: Maintain detailed documentation of issues, solutions, and best practices. • Collaboration: Work closely with development, QA, and support teams to ensure seamless software operation. • Deployment: Perform File Transfer, Push Container Images and Container orchestration for rolling out Bug Fixes and Enhancements. • Technical Debts: Identitfy, analyze, design and perform Proof of Concept (PoC) for Technical Debts and Enhancements. Qualifications: • Bachelor's degree in Computer Science, Software Engineering, or a related field. • 2-5 years of relevant professional working experience. • Proven experience in software development and bug fixing. • Strong troubleshooting skills with the ability to diagnose and resolve complex issues. • Familiarity with software configuration management and performance monitoring tools. • Experience with Node.js, React, Kafka, Keycloak, MQTT, Microservices, Docker, Kubernetes, Podman, MongoDB, and IBM MQ. • Available for 24/7 standby. • Ready to work OT and in shift roles if needed. • Excellent communication and collaboration skills. • Ability to work independently and as part of a team.