Mortgage Liaison Officer

Job Description: • Deliver superior customer servicing and contribute to the overall Mortgage Sales customer service experience • Assist and liaise with customers’ requests • Liaising with internal stakeholders on behalf of the Specialists • Administrative and documentation support and to ensure compliance with Bank’s policies and procedures • Performing KYC screening and searches • Ensure data integrity and completeness by performing steps required to ensure information/demographic details are updated in Bank’s systems (BWCIF/CRM) • Effectively manage and track sales campaigns and manage leads and provide timely updates • Prepare reports for timely submission to Management • Any other general administrative duties/ad-hoc projects as assigned by immediate supervisor/s