IT Project & Event Operations Manager

IT Event Planning & Project Managemen t • Oversee the development, planning, implementation, and support of technology solutions for assigned events and programs. • Serve as a trusted advisor to clients by recommending event technology best practices, digital engagement solutions, and operational efficiencies. • Manage project timelines, budgets, resources, risks, and deliverables throughout the event lifecycle. • Collaborate with stakeholders to identify technical requirements and ensure successful delivery of event objectives. • Lead project meetings, technical briefings, and post-event reviews. • Develop contingency plans and risk mitigation strategies for all technology-related activities. • Ensure compliance with organizational IT governance, security, and data privacy policies. Event Technology & Digital Platform Management • Configure, manage, and support event management platforms, registration systems, mobile event applications, and virtual/hybrid event technologies. • Coordinate integrations between event platforms, CRM systems, marketing automation tools, and reporting solutions. • Manage attendee registration systems, online communications, event websites, and digital content platforms. • Oversee deployment and testing of audiovisual systems, live streaming, video conferencing, networking infrastructure, and collaboration tools. • Monitor platform performance and resolve technical issues before and during events. • Provide onsite and remote technical support for speakers, attendees, and stakeholders. Vendor & Technology Sourcing • Evaluate, source, negotiate, and contract technology vendors, software providers, and managed service partners. • Conduct technical assessments and prepare comparative analyses of solutions and vendors. • Manage Request for Proposal (RFP) processes and vendor selection activities. • Ensure vendors meet service level agreements, security standards, and project requirements. • Maintain strategic relationships with technology providers and suppliers. Budget & Financial Management • Manage project and technology budgets throughout the planning and execution phases. • Track software licensing, vendor costs, hardware rentals, support services, and project expenditures. • Communicate financial updates and cost-saving opportunities to stakeholders. • Review vendor invoices and ensure accurate billing and payment processing. Data Management & Reporting • Maintain data integrity across event management systems and reporting platforms. • Generate operational, attendance, engagement, and performance reports. • Ensure accurate data reconciliation, user management, and audit compliance. • Analyze event metrics and provide recommendations for continuous improvement. • Protect confidential client and company information in accordance with data privacy requirements. Minimum Qualifications: • Diploma or Degree in Information Technology, Computer Science, Information Systems, Business Technology, or a related discipline. • Minimum 3 years of experience in IT project management, event technology, digital platforms, or technical operations. • Minimum 3 years of stakeholder or client management experience. • Experience supporting virtual, hybrid, and in-person event technologies. • Experience managing third-party technology vendors and service providers. • Understanding of IT infrastructure, software applications, and digital collaboration tools. • Proficiency in Microsoft Office 365 applications.