HR Business Process Management Support (IT | SAP HCM ERP)

Employment type: 1 year contract (Yearly renewal) Workplace location: Depot Road Nationality: Singaporean ONLY Working Hours: Mondays to Fridays (0830hrs to 1800hrs) Performance Bonus: 1 month, depending on the Performance Measurement that is rated by client Key Responsibilities • Monitor and coordinate Change Requests (CRs) from requirements gathering through implementation, working with stakeholders and vendors to resolve issues and ensure timely progress. • Review business and system requirements, impacted objects, workflows, interfaces and proposed vendor solutions to ensure they are appropriate, scalable and aligned with governance standards. • Support test planning and execution , including UAT, integration, regression and COE testing, and facilitate HR system training for users. • Coordinate the CR approval process , including obtaining necessary endorsements, responding to queries and preparing approval documentation where required. • Monitor and follow up on Service Requests and System Incidents handled by the e-HR maintenance vendor, ensuring timely and complete resolution. • Support risk, issue and change management , including tracking, mitigation and escalation to the Project Manager and Operations Manager. • Work with HR systems maintenance teams and relevant stakeholders on system enhancements, fixes and operational activities. • Perform data verification, profiling, extraction and rectification activities where required. • Provide analysis and consultation on operational issues, data issues, audit requests and system migration activities , including preparation of reports and briefing materials. • Support payroll and allowances processes , including payroll interface processing, service scheme payments, contract gratuity, pension-related payments, retention bonuses and payment adjustments. Required Competencies • Good knowledge of information technology, especially in the areas of SAP HCM ERP. • Good planning and coordination skills. • Strong writing, verbal communication and presentation skills. • Good team player, responsible and conscientious. • Resourceful, independent, responsive and pro-active. • Proficiency in Office productivities suites such as Microsoft Office and Microsoft Project. • Proficiency in Business Process Model and Notation (BPMN) tool is advantageous. • Good understanding of data design in SAP HCM or HCM SaaS is preferred. • Possess strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue. • Good understanding of business process management is advantageous. Qualifications a. At least a Diploma/Degree in Computer Science, Information System, Science, Engineering or Equivalent. Required Working Experience • At least 3 years of working experience in IT ; of which at least 1 year of working experience in SAP ERP or HCM SaaS . • Experience in SAP HCM ERP is preferred.