Senior Executive, Customer Service & Supply Chain Operations

About Company: Our client is a chemicals trading firm, founded in Kyoto, Japan in 1832. It began as a specialized sales agent securing exclusive contracts to sell industry-leading products from around the world in Japan. Over the years, they have leveraged their technology and information gathering expertise —as well as their global network—to transform the business into a hybrid model offering superior manufacturing, processing, and R&D functions as well as trading company services. Job Description: - Manage end-to-end customer order fulfilment, from forecasting and procurement through to delivery and order closure. - Coordinate closely with customers, suppliers and the Sales team to ensure timely order execution and customer satisfaction. - Monitor inventory levels and support replenishment planning to meet customer demand. - Oversee warehouse operations, stock reconciliation, inventory accuracy and cycle count activities. - Manage slow-moving, damaged and obsolete inventory, and coordinate appropriate follow-up actions. - Coordinate with 3PL providers and logistics partners to ensure efficient warehousing, shipment and delivery operations. - Plan and monitor shipments, transportation activities and freight arrangements to ensure on-time delivery performance. - Verify logistics-related invoices, manage shipment cost postings and ensure accurate transaction records in SAP. - Administer insurance declarations and claims, working with insurers and relevant stakeholders to ensure timely resolution. - Support process improvements, system enhancements and cross-functional projects to drive operational excellence. - Other ad hoc duties as assigned by the company Job Requirements: - Diploma or Degree in Supply Chain, Logistics, Business or a related discipline. - 3 - 5 years of relevant experience in customer service, order fulfilment, supply chain or logistics operations. - Proficiency in SAP or other ERP systems is preferred. - Strong communication, coordination and stakeholder management skills. Compensation: - Working location: Central, Singapore - Nearest MRT station: Nicoll Highway MRT Station (CC5), located on the Circle Line - Working hours: Monday to Friday 8:30AM - 5PM - Transport allowance and/or reimbursable - Variable bonus - Annual leaves and medical leaves - Medical and hospitalization benefits