Pastoral Care Officer

The Services required are set out as follows: 1. Student Emotional & Behavioural Support a. First line of support for students b. Provides one-on-one pastoral support for students who are anxious, distressed, withdrawn or emotionally overwhelmed c. Uses restorative practices, active listening andde-escalation strategies to manage situations constructively d. Builds trusting relationships and creates a safe,confidential space for students to share concerns e. Promotes positive coping strategies, emotional regulationand resilience 2. Case Management & Well-being Monitoring • Identifies, monitors and supports students who may be vulnerable or at risk (e.g. mental health, social, orfamilyrelated concerns) • Maintains regular check-ins and track changes in student behaviour, attendance and well-being • Works collaboratively with Year Heads (YH), School Counsellors and Discipline Mistress to ensure coordinated support • Keeps accurate, confidential records of incidents, interventions and student progress 3. Safeguarding & Crisis Intervention • Responds promptly to incidents such as emotional breakdowns, conflicts or aggressive behaviour • De-escalates situations while prioritising the safety andwellbeing of all students involved • Provides immediate emotional support and helps stabilise students during crisis 4. Preventive & Well-being Programmes • Plans, conducts or supports Social-emotional learning(SEL) and Peer support initiatives • Supports early intervention efforts to prevent escalationof behavioural or emotional issues • Encourages peer connectedness 5. Family & Stakeholder Engagement • Communicates sensitively with parents/guardians regarding student well-being and behavioural concerns; when needed • Coordinates with external agencies (e.g. social services, mental health professionals) when additional support is required Qualification: The Personnel shall minimally possess a Diploma inCounselling, Psychology, Social Work, Education or a related discipline He/ she should preferably have the following primary schoolstudent handling skills and experience: Skills • Strong empathy and interpersonal skills, with the abilityto build trust and rapport with students. • Good communication, active listening skills and relatableto students between ages 7 to 12 years old. • Ability to remain calm, patient, and composed inchallenging situations involving student meltdowns. • Basic student conflict resolution and behavior managementskills. • Ability to maintain confidentiality and exercise soundjudgement. Experience • 2 years of experience in primary school studentwell-being, pastoral care or behavioural support programmes; OR • 2 years of exposure to counselling, mentoring or guidingprimary school students with social-emotional needs. Personnel to be deployed at the following hours:  Mondays to Fridays: 7:15am to 2:45pm,inclusive of 1hr lunch break