Infrastructure Operations Specialist (Banking, 1-year renewable contract)

Dear Applicant, If you or someone you know is interested, please send the CV directly to quynh.nguyen@evolutionjobs.sg (most preferred, as I may overlook some CVs due to the high volume). Please note that visa sponsorship is not available at this time. Key Responsibilities • Own the operating process and day-to-day coordination for weekly accelerated patching and urgent 3-day patching cases end-to-end. • Manage assigned accelerated patch cycles from scope confirmation through readiness, testing, deployment, live verification, reconciliation and closure. • Maintain cycle plans, RACI matrices, action logs, decision deadlines, approvals, dependencies, risks and escalation status. • Coordinate patch readiness across infrastructure, middleware, network, application, security, service recovery and change management teams. • Track patch scope, change request readiness, approved exceptions, deferments, exclusions, failed patches, rollback actions and outstanding validation evidence. • Coordinate cross-team hand-offs, escalations and operational readiness throughout each patching cycle. • Support rostered overnight, weekend and public-holiday patching activities, including bridge coordination and handover to accountable decision owners. • Define and maintain SOPs, control gates, cut-off times, escalation paths, duty coverage and exception routes for regular and urgent patching processes. • Coordinate process walkthroughs, readiness reviews, dress rehearsals and transition activities into BAU operations. • Compile patch case closure records and support preparation of SLA, operational risk and compliance evidence. • Ensure all required patching evidence, approvals, validations and closure activities are completed within the required timelines. • Identify recurring process, ownership or operational gaps and raise improvement requirements to relevant tooling, data and automation teams. • Support continuous improvement of patching processes, operational controls and cross-team coordination. • Maintain strong stakeholder follow-up and ensure outstanding actions and dependencies are tracked through to resolution. Key Requirements • Diploma or Bachelor’s degree in Information Technology, Computer Science, Engineering or a related discipline. • Minimum 5–8 years of experience in infrastructure operations, patch management, change coordination, service delivery or technology process governance. • Hands-on knowledge of Open Systems administration, including Windows, Linux/Unix and server patching principles. • Working knowledge of middleware administration and patching, such as WebLogic, WebSphere, JBoss, Apache HTTPD, Tomcat or equivalent platforms. • Experience coordinating production changes across infrastructure, middleware and application teams. • Working knowledge of change request (CRQ) processes, exception handling, risk acceptance, rollback procedures and post-patch validation. • Experience managing patching activities across multiple technology teams and coordinating end-to-end operational readiness. • Strong understanding of patching governance, including scope management, approvals, deferments, exclusions, failed patches and closure evidence. • Comfortable supporting overnight, weekend and public-holiday activities when required by patch windows. • Strong documentation, stakeholder follow-up, issue triage, escalation and coordination skills. • Ability to manage multiple patching cycles, dependencies and deadlines in a fast-paced production environment. • Strong understanding of SOPs, RACI, control gates, escalation paths and operational readiness. • Strong attention to detail with a disciplined approach to evidence tracking and closure. • ITIL certification or equivalent service-management experience is preferred. • Experience in large-scale enterprise infrastructure or financial services environments would be advantageous.