IT Production Support Engineer

Responsibilities: • Investigate production issues, respond based on productiondefect severity SLAs • Manage and respond to users on timely manner. • Log incident ticket for production issues and user queries • Follow up on defect and incident closure and meet incidentclosure KPI • Make sure system availability as per respective agreed SLA • Ensure daily start of day(SOD) and end of day(EOD) executionfor supported applications complete successfully • Provide support for annual Disaster Recovery (DR) exercisefor supported applications • Provide support to System Engineers on server level patches /upgrade as and when applicable • Knowledge with 3rd party monitoring tools like Control-M,Geneos, Splunk, SQL Monitor • Knowledge with Market Data, and Geneos monitoring setup anddashboard configuration • Ensure application incident & task documentation isproperly updated for each production release • Enthusiastic, hardworking, proactive and goal-oriented, withexcellent communication and presentation skills, demonstrated professionalismand attention to detail • Proven ability to work and resolve production incidents understrict time constraints and provide workarounds using AS400/mainframe or unixshell or DB scripts etc • Strong skills in AS400, Linux/Unix Shell scripting, MS SQL,Oracle, BMC Control-M Scheduler • Good to have understanding and experience of ITIL methodology[service operation] Requirements: • Bachelor’s Degree in Computer Science or a related field. • Prior hands-on production support experience on Open Systems and/or AS/400 . • Strong support knowledge in at least one of the following: Retail or wholesale payment systems, Customer information systems, Batch monitoring, Monitoring tool – Splunk, Geneos • Willingness to work in an onsite shift-support model (24×7) . • Hands-on experience in: Writing AS/400 and SQL queries, Parsing logs for issue investigation, Writing shell scripts (UNIX) to optimize incident investigation • Strong written and verbal communication skills;nability to manage user interactions effectively. • Ability to quickly adapt to new technologies and environments. • Minimum 2 years of production support experience in banking or financial services across multiple technologies/platforms. • Ability to work in a fast-paced, high-pressure environment . • Willingness to work across multiple platforms: UNIX/Open Systems, AS/400, and Mainframe .