Student Management Officer (Contract: 1 Jan 2027 to 30 Nov 2027 (With the Option to Extend from 1 Jan 2028 to 30 Nov 2028)

Contract Duration · 1 January 2027 to 30 November 2027 (With the Option to Extend from 1 January 2028 to 30 November 2028) Working Location · Sengkang Working Hours · 5 Days per week Mon to Thur: 7.30am to 4.30pm, inclusive of 30 min lunch break; Fri: 7.30am to 4.00pm, inclusive of 30 min lunch break Offered Salary · Please indicate your monthly expected salary (Subject to Client’s approval) Requirements · Core attribute: Calm under pressure while handling challenging situation with stakeholders (parents) and students. · Able to engage positively with children under 16 and support behavioral development · Passionate about working with youths/children under 16, particularly students with behaviours, disciplinary or social-emotional challenges · Confident in managing challenging behaviours and handling difficult conversations · Comfortable conducting investigations, writing reports, and maintaining confidential case documentation · Conversant on how to use Microsoft Word/Excel/ Google Drive and its Ecosystem · Familiarity with restorative practices and case management processes Job Description Fact-finding and Investigation · Assist the school's discipline team in conducting thorough fact-finding and investigations of student misconduct and bullying cases, in accordance with school guidelines and processes. · Document case findings accurately and maintain proper records for the school's reference. · Monitor and follow up on recalcitrant offenders · Address uniform and grooming issues and follow up with their parents · Oversee school discipline during assigned hours Student Engagement and Pastoral Care · Engage students involved in disciplinary cases, including offenders and victims, to provide pastoral support and guidance. · Build positive relationships with students, particularly those who are at-risk, to identify early warning signs of behavioural issues and surface these to the relevant school personnel. · Support the implementation of safety plans for affected students, including monitoring student well-being following disciplinary incidents. · Conduct regular patrols of school premises and nearby areas. Supervision and Support · Supervise students on in-school suspension and detention · Oversee student guidance and engagement programmes as scheduled · Assist with student management, including supervision of students during school activities, recess and redbox duties · Assist with review of school CCTV system during case management and investigation of cases. Restorative Work and Counselling Support · Assist in facilitating restorative conversations and processes between offenders and victims, where appropriate and when the victim is ready. · Support the delivery of corrective counselling to help students understand the consequences of their actions and take responsibility for their behaviour. · Work alongside School Counsellors, Special Educational Needs Officers, Student Welfare Officers, Student Management Committee and the Student Development Team to provide follow-up support for students involved in disciplinary cases. Parent Engagement · Facilitate timely and effective communication with parents and guardians regarding disciplinary cases, keeping them informed of the school's actions and follow-up measures. · Support the school in engaging parents as partners in the student's rehabilitation and behavioural improvement. Collaboration and Coordination · Attend relevant meetings with the student management team, School Counsellors, Special Educational Needs Officers (SENOs), and other school personnel to stay informed of students who require additional support. · Liaise with external agencies when necessary such as REACH teams and Social Service Agencies (SSAs), where required, to deliver targeted support for students with higher needs Administrative Support · Assist Internal Assessment Committee with escort duties during examinations as per shift schedule · Provide administrative and technical support as required during the assigned shift. Additional Responsibilities · During HBL days and school holidays, officers will be attached to the School Admin Team and/or School Operations Team to assist with administrative tasks and operational duties as assigned EA License No.:96C4864 Reg No.: R1106928TOH LAY HOON (JESSICA)