Ops Support Officer (Licensing & Applications) | Outram Park

Job Scope • Process and update Security Officer (SO) data for new applications, renewal applications, and licence amendments. • Verify that all required supporting documents are submitted with each application. • Conduct verification and screening of applications in accordance with prescribed requirements. • Perform data verification and reconciliation of SO data in the system. • Correspond with licensees via email on data reconciliation matters and processing enquiries. • Ensure that information provided by applicants is accurately updated in a timely manner across relevant hardcopy files, databases, and information systems. • Follow up with applicants for additional information where necessary. • Advise applicants on submission requirements and procedures. • Attend to enquiries in a professional and courteous manner. • Carry out any other duties as assigned by the Supervisor. • Comply with all rules and guidelines as communicated by the Supervisor. • Adhere to stipulated working hours from Monday to Friday. Claims outside of working hours will not be accepted unless prior approval has been granted by the Supervisor. Requirements • Minimum academic qualification of 5 GCE 'O' Level credits including English, or equivalent. • Proficient in written and verbal communication. • Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint. • Able to work under pressure and meet deadlines. • A team player who is also able to work independently. • Committed to delivering good customer service. • Able to handle sensitive information with discretion and maintain confidentiality. Contract Duration: 6 months (1 November 2026 to 30 April 2027) Working Arrangement: • Mon to Thu: 8.30am – 6pm • Fri: 8.30am – 5.30pm • Sat/Sun: Off Salary: $2,600 per month Location: Outram Park EA License No.: 96C4864 Reg. No.: R26161270 JOEY TAY YI TING