Customer Service & Marketing Assistant

Roles & Responsibilities Key Responsibilities: • Respond to customer enquiries via messages andsocial media platforms linked to our aesthetic clinic outlets. • Manage e-commerce interactions by assistingcustomers who purchase skincare products online, including packing and droppingoff parcels. • Maintain accurate inventory records, includingentering package and sales details. • Handle order processing, including verifying orders, packing, and arranging delivery to ensure timely fulfilment. • Assist with stock checks and report low stock or issues; coordinate with the warehouse when needed. • Assist with minor video shooting tasks as required by the marketing team. Requirements: • Fluent in English; able to communicate effectively with Mandarin-speaking customers and suppliers will be an advantage • Friendly, approachable, and service-oriented • Detail-oriented and organised • Comfortable using social media and e-commerce platforms • Willing to assist with light creative tasks such as video shooting