Day 2 System Engineer

We are seeking a highly motivated and technically strong Software System Engineer to support the Day 2 operations, maintenance, and enhancement activities for IT Project. The candidate will be responsible for ensuring the stability, reliability, security, and operational readiness of mission-critical systems in a 24/7 operational environment. The ideal candidate should possess strong hands-on experience in DevOps, middleware/platform support, container technologies, CI/CD pipeline management, troubleshooting, deployment automation, and production support operations. Key Responsibilities: Day 2 Operations & Support • Provide Day 2 operational support for mission-critical applications and platform services. • Perform incident investigation, troubleshooting, root cause analysis (RCA), and issue resolution. • Support production deployment activities, rollback activities, and post-deployment verification. • Monitor system health, application performance, logs, and operational alerts. • Work closely with Day 1 support teams, infrastructure teams, software developers, cybersecurity teams, and project stakeholders. • Support system recovery, disaster recovery (DR), and business continuity activities. • Participate in standby support and after-office-hour support activities when required. • Ensure compliance with operational procedures, governance, and security policies. CI/CD & DevOps Engineering • Build, maintain, and optimize CI/CD pipelines for: • Source code management and branching strategy • Code Quality Scanning • Static Application Security Testing (SAST) • Software Composition Analysis / Dependency Scanning • Container Image Vulnerability Scanning • Automated Build & Packaging • Containerization of applications • Automated Testing Integration • Deployment File Generation • Release Management & Deployment Automation Container & Platform Management • Deploy, configure, and manage containerized applications using: • Docker • Podman • Kubernetes • Support application deployments for: • React applications • Node.js applications • Spring Boot applications • Perform container troubleshooting, performance tuning, and resource optimization. • Support Kubernetes cluster operations, deployment configurations, secrets management, ingress configuration, and scaling activities. System Engineering & Administration • Maintain middleware and application platform configurations. • Support Linux and Windows server environments. • Perform system patching, configuration updates, and preventive maintenance activities. • Manage environment configurations across DEV, SIT, UAT, and Production environments. • Support certificate renewal, configuration management, and secure connectivity setup. • Maintain deployment scripts, automation scripts, and operational tools. Monitoring & Reliability Engineering • Configure and maintain monitoring dashboards, alerts, and health checks. • Monitor system availability, application performance, and resource utilization. • Support log analysis and troubleshooting using centralized logging tools. • Identify proactive improvement opportunities to enhance operational stability and reliability. Documentation & Compliance Prepare and maintain: • System architecture documentation • Deployment procedures • Operational runbooks • Troubleshooting guides • SOPs and technical reports • Support audit activities, security compliance reviews, and operational assessments. Qualifications & Experience • Diploma or Bachelor’s Degree in: Computer Science, Information Technology, Software Engineering, Computer Engineering or related disciplines • Minimum 3 years of relevant working experience in: Software system engineering, DevOps engineering, Application support, Production support, Platform/system administration • Experience supporting enterprise or mission-critical systems is highly preferred. • Experience in government or large-scale enterprise environments will be an advantage. Technical Skills & Competencies • Strong knowledge of: Linux administration, Application deployment and troubleshooting, CI/CD pipeline implementation, Container technologies and orchestration • Hands-on experience with: GitLab CI/CD, Jenkins, Docker, Podman, Kubernetes, Git • Familiarity with: React, Node.js, Spring Boot • Experience in scripting and automation using: Bash, Python, PowerShell, Shell scripting • Experience with monitoring and observability tools such as: eG Enterprise, Prometheus, Grafana, Nagios, Zabbix • Understanding of database technologies: SQL databases, NoSQL databases • Basic database troubleshooting and query knowledge preferred. • Understanding of: Secure system hardening, Cybersecurity best practices, Vulnerability management, Secure CI/CD practices, Certificate and secret management Candidates with experience in the following areas will have an added advantage: • VMware or virtualization technologies • Kafka or messaging technologies • API integrations and middleware support • High Availability (HA) and Disaster Recovery (DR) environments • Government project operational support • ITIL incident/problem/change management processes • Container security and image scanning tools • SonarQube or code quality tools Working Environment • 24/7 operational support environment • May require standby support and after-office-hour deployment support • Collaborative environment involving infrastructure, cybersecurity, application, and operations teams