Manager, Quality

• Conduct regular inspections and audits of service procedures and practices to ensure consistency, accuracy, and full compliance with industry standards and regulatory requirements. • Evaluate departmental processes, standard operating procedures (SOPs), and work areas for adherence to quality assurance (QA) standards, making necessary adjustments as required. • Assess contractor compliance with both organizational and regulatory quality standards through comprehensive inspections and audits. • Prepare and analyze quality assessment reports to identify gaps, recommend improvements, and enhance service delivery. • Identify operational faults and prioritize corrective actions based on the severity and criticality of the issues. • Conduct internal Quality Management System (QMS) audits to ensure proper documentation and reporting of quality-related information. • Ensure all departments adhere to the organization’s quality policies and standards. • Verify that document management and record-keeping practices comply with quality procedures, facilitating both internal and external audits. • Oversee the effective management, qualification, and validation of equipment and systems. • Ensure regular maintenance and updating of quality-related project documentation. • Escalate complex issues affecting work products or service quality to the appropriate team members for resolution. • Drive continuous improvement in production quality through the implementation of Corrective and Preventive Action (CAPA) plans. • Maintain and control master lists of all released Quality Management System (QMS) documents to ensure up-to-date documentation. • Perform vendor quality assessments to advise on contract renewals, terminations, and new vendor selection. • Plan and conduct regular internal inspections and audits in line with relevant procedures to ensure ongoing compliance. • To ensure all Work Instructions, Standard Operating Procedures, Legal Registers are reviewed timely by the respective process owners and updated on the intranet. • Be the point of contact and in-charge of the ISO certifications including ISO 9001. • Assist to coordinate the ISO training for all work premises to ensure the staff are competent during certification audits.