Library Executive, User Services and Spaces, NTU Library

Job Responsibilities • Provide efficient and high-quality Service Desk services, including After Office Hours (AOH) duties during designated weekday evening and weekend opening hours. • Assist users with borrowing, returning, and general enquiries in accordance with library policies and procedures. • Perform collection maintenance activities to ensure library materials remain organised and accessible. • Operate the Library Management System (LMS) to support day to day library operations. • Train and guide Student Assistants in carrying out library operational tasks and procedures. • Monitor library user spaces and report maintenance, cleanliness, and facilities issues. • Troubleshoot basic library equipment issues and report faults where necessary. • Perform administrative duties, including staff and Student Assistant rostering, procurement support, and budget tracking. • Prepare operational statistics and reports as required. • Support day to day library operations and operational projects as assigned. • Support workplace safety by carrying out safety related responsibilities. • Perform other related duties assigned by the reporting officer. Qualifications and Competencies Essential • GCE ‘O’ Level, NITEC, Higher NITEC, Diploma or equivalent qualification. Proficient in Microsoft Office applications, particularly Word, Excel, and PowerPoint. • Good communication and interpersonal skills. • Service oriented with a strong customer focus. • Good organisational and time management skills. • Able to work independently and collaboratively as part of a team. • Able to adapt to changing operational requirements. Work Hours • Monday to Thursday: 8.30 am to 5.45 pm. • Friday: 8.30 am to 5.15 pm • Lunch: 45 minutes • May be rostered to work a combination of normal working hours and AOH hours in a week After Office Hours (AOH) Services Duty rosters will be communicated in advance. Weekdays (estimated once a week) • Monday to Thursday: 2.45 pm to 9.45 pm • Friday: 3.30 pm to 9.45 pm Saturday (estimated once a month) • 8.15 am to 5.15 pm. Sunday (during pre-examination and examination periods, where required) • 9.15 am to 4.30 pm. Additional Information • Deployment across multiple locations in NTU Library may be required based on operational requirements. • This is a fully campus-based position (No WFH arrangements). • The role requires flexibility to support day to day library operations, including evening and weekend duties according to the duty roster. • Contract Duration: 1 Year EA License No.: 96C4864 Reg. No.: R22110485 (Shanice Lim Xin Ni)