Technical Operations Support- Junior

Location - Kallang Responsibilities • Execute operational tasks across billing, meter data, and platform configuration as per SOPs. • Support billing and finance activities, including invoice uploads, payment processing, and reconciliations. • Process, adjust, backfill, estimate, and validate meter and time-series data. • Monitor data quality and validate outputs using dashboards, spreadsheets, and operational tools. • Manage and resolve service tickets through Jira, CES, and ServiceNow. • Support meter, facility, project, measuring-point, and hierarchy configuration. • Generate, upload, regenerate, and validate operational reports. • Assist with user account administration, access management, and predefined provisioning scripts. • Execute approved scripts and scheduled jobs following documented procedures. • Maintain operational documentation, evidence, logs, and audit records. • Follow maker-checker controls for high-risk changes and database activities. • Identify and escalate complex or high-risk issues to senior engineers. Requirements • Diploma or Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, or a related field — or equivalent practical experience. • 0–2 years of experience; fresh graduates are encouraged to apply. • Basic SQL — able to read and run simple queries (or eager to learn on the job). • Comfort with spreadsheets (Microsoft Excel) for data checking and reconciliation. • Basic familiarity with APIs and tools such as Postman, or willingness to learn how to trigger and verify API calls. • Some exposure to scripting (any language) and a logical, methodical approach to following technical steps. • Confidence using web-based tools and dashboards, and the ability to learn internal platforms and systems quickly.