CRM Business Analyst

Job Responsibilities • Build a solid understanding of B2B processes across SMBs, large corporations, and educational institutions. • Document current and future state processes, capturing regional nuances with precision. • Participate in stakeholder workshops, gathering and recording business requirements. • Produce analytical deliverables — including process maps, gap analyses, and requirement • documents to support program activities. • Assist with data readiness for system rollout, including preparation and validation of migration data. • Execute user acceptance testing (UAT), track issues, and drive resolution to ensure system readiness for local requirements. • Support change management and training activities, including preparing training materials and reference content for future state processes. • Keep your manager informed on progress, escalating blockers and risks. Skills required • Exposure to a B2B selling environment; experience in consumer electronics is a plus. • Background in a business analyst or process-oriented role, with some exposure to CRM or enterprise systems; familiarity with Salesforce is a plus. • Experience contributing to business requirement documents. • Ability to work independently while proactively seeking guidance when needed. • Collaborative and adaptable working style with a willingness to learn.. • Clear written and verbal communication skills, with an ability to tailor outputs to different audiences. • Background or interest in AI solutions. Education & Experience • BS or equivalent degree in a discipline related to the role, with 4–6 years of relevant experience.