Assistant Operations Manager (Front Office)

Primary Responsibilities: • Collaborate with the Operations Managers to maintain the efficient running of the Front Office Management and uphold brand standards. • Handling the day-to-day operations of the hotel's front desk, contributing to a flawless guest experience • Coach and guide team members to ensure high level of guest satisfaction • Work closely with other business units to fulfill and meet guest expectations • Demonstrate commitment to guest safety and satisfaction by playing a key role in our emergency response procedures, ensuring the wellbeing of our guests and colleagues Requirements: • Minimum Diploma or Degree in Hospitality or Tourism Management • Minimum 5 years’ experience as a team leader in Front Office / Guest Relations within a hotel environment, preferably in 5-star hotel • Possess excellent communications, leadership and interpersonal skills • Able to perform independently and as well as a good team player • Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint