IT Operations Support Engineer - 12 Months Contract

Job Responsibilities: • Troubleshoot IT-related issues that require physical attention, ensuring timely resolution. • Deliver computers in a 'ready to use' state to IT users, ensuring proper setup and functionality. • Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools when necessary. • Manage physical stock of devices and accessories, including updating CMDB records for accurate inventory management. • Conduct regular inventory checks for relevant hardware to ensure availability and readiness. • Coordinate logistics using local providers to ship and move devices across locations as needed. • Handle warranty cases in coordination with relevant OEM vendors, ensuring timely resolution and minimal disruption. • Identify and report risks that might impact OSS service quality, proactively addressing potential issues. • Provide support to end users and IT equipment in meeting rooms and similar user collaboration areas. • Host and support third-party technicians when necessary, ensuring smooth collaboration and resolution of issues. • Conduct regular checks of computer rooms, including temperature, air conditioning, cabling, and general functionality. • Follow OSS governance procedures, participate in meetings, and adhere to escalation paths as defined. • Adhere to OSS procedures outlined in Runbook, SOPs, and knowledge articles, ensuring consistency and best practices. Job Requirements: • Completion of a formal qualification or apprenticeship in information technology. • Three (3) years of professional experience in on-site IT support, with beneficial possession of a valid ITIL certification. • Outstanding customer service orientation. • Proven interpersonal and communication skills, with the ability to prioritize tasks effectively. • Proactive and solution-oriented mindset, capable of working independently and self-driven. • Deep technical knowledge and good customer service skills.