Performance Consultant (Contractual – 9 Months)

Workforce Performance Consultant (Contractual – 9 Months) Help our client streamline daily operations through automation, including work order management, housekeeping, facility maintenance, surveys, employee scheduling, labour management, and time and attendance. Job Description • Understand customers’ business needs and requirements to recommend suitable software modules and ensure effective implementation. • Lead client-side software implementation projects from planning and preparation through system launch and post-implementation follow-up. • Deliver training to clients across different departments and roles, while gathering feedback to support customer satisfaction and product improvement. • Conduct regular account reviews, monitor customer usage and service needs, and proactively identify and escalate at-risk accounts to the Account Management team. Job Requirements • Possess at least 3+ years’ experience in Hotel Operations (Front Office, Guest Relations/Service Team or Housekeeping) and overall experience of 5 years or more. • Familiarity with hotel software/technology systems. • Knowledge of HRIS / Workforce Systems is preferred • Possess good interpersonal communication skills Lee Yit Foong Jasmine +65 8911 0981 Reg No.: R22108682 EA License No.: 96C4864