Banking Admin & Fee Waiver (Contact Centre - Fulfilment Operations)

Job responsibilities: • Manages and handle incoming & outgoing emails • Ensures cases are sent or attended within the standard turnaround or within the agreed turnaround time to customers. • Working with team members to ensure the Service Level for Emails, Letters, Faxes Payment Advice and Social Media management are met daily. • Render support to submit waiver requests for those waiver cases submitted via IVR • Adherence to the rules and guidelines as per the Bank's Code of Conduct and Group Banking Operations Policy when handling emails, faxes, letters, processing requests and Social media management. Job requirement: • Proficient in Microsoft Office (Word, Excel, Outlook)