Policy Servicing Officer (Entry Level, Fresh Graduates Friendly)

Responsibilities: • Handle policy amendments, renewals, cancellations, reinstatements, assignments, nominations, and other policy-related transactions. • Process customer and intermediary requests accurately and within established service standards and turnaround times. • Respond to enquiries from policyholders, agents, financial advisers, and other stakeholders through email, phone, and other communication channels. • Review and verify submitted forms and supporting documents to ensure completeness and accuracy. • Liaise with relevant internal departments, insurers, and third-party stakeholders to resolve policy servicing issues. Requirements: • Diploma or degree in Insurance, Business Administration, Finance, or a related discipline preferred. • Previous experience/internship in insurance policy administration, policy servicing, customer service, or financial services is an advantage. Jerlin Aw Bi Zhi (R1218675) | CSGROUP Pte. Ltd. (25C2702)