FOOD SERVICES CREW LEADER

1. Human Resources Assistance · Recruit & select staff that meet set expectations and are suited to work in a customer-oriented environment. · Create good working environment and develop subordinates by identifying areas that needs training and action to support it. · Orientate and train employees to ensure that each individual has a complete understanding of the company’s policies by using the operations training manual. · Manage an efficient team of service staff by taking an active interest in their welfare and development. 2. Operational Assistance · Ensure daily opening and closing duties in the outlet are properly executed. · Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method. · Maintain high level of customer service as per QSC standards. · Ensure overall store image is maintained and the brand is always well represented at all times. · Monitor opening and closing duties of the outlet. · Communicate daily and act as liaison between operations staff and management. · Ensure that POS system is operational and accurate at all times. · Provide co-ordination and services for both kitchen and service. · Report on time, in proper uniform and grooming. · Provide suggestion or develop new SOP to improve on operation. · Execute any other duties as requested by immediate superiors. 3. Financial Assistance · Achieve Business KPIs set by management. · Monitor food and stocks wastage in the outlet. · Managing of daily sales transactions and cash float. · Monitor handling of vouchers, discount, cash, petty cash and tips in the outlet is adhere to company’s cash handling policy and guidelines. · Verify & process daily and monthly payroll (Timesheet). 4. Administration Assistance · Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations. · Maintain an attractive and an orderly appearance in the outlet. · Prepare the daily sales report. · Monitor proper ordering, receiving, storage procedures are being followed. 5. Promotion Assistance · Motivate, guide and train the staff in upselling the food and beverage items. · Attend to guest requests and attend to guest complaints as required. Ensure that all staff are properly informed on the promotions and information. Skills · Possess effective management skills. · Possess capability to lead, motivate and manage subordinates. · Good command of spoken English. · PC literate with knowledge in MS Office. Education · Min. Diploma in F&B management or any related fields. Experience · At least 3 years of experience in management in Food and Service Operations. Benefits · Staff Discount · Medical Benefits · Meal Benefits · Career Progression · Flexi Health Benefits · Performance Incentive Bonus